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Assessment of damages in the fixed telecom market for business customers

Lear assisted a fixed telecom operator specialized in business customers and high-end services in quantifying damages suffered as a consequence of the abusive conducts carried out by the incumbent and ascertained by the Italian Competition Authority. In particular, the incumbent refused to give wholesale network infrastructure access and broadband access to its competitors. Due to the specificities of the business clientele, this led to a number of negative effects to our client: from the impossibility to activate new clients to the deterioration of profitability of historical clients, to lower effectiveness in upselling initiatives. Lear applied a benchmarking methodology in order to develop an accurate estimate of the damage suffered.